Business Challenges

Experts cannot reach the operations site in a timely manner due to spatial and temporal constraints, requiring advanced technical support.

Compliance verification for maintenance inspections and complex change operations.

Guidance for and recording of emergency response steps.

Remote command, knowledge base support, and more.

Solution Overview

Using AR glasses technology (audio-video capture, bidirectional interaction with voice and text files, binocular waveguide display), the solution seamlessly integrates front-line operations personnel with backend experts and managers, providing an experience akin to having an expert on-site. This effectively enhances the operational capabilities of front-line personnel, reduces operational risks, significantly decreases travel costs, and minimizes the labor intensity of front-line workers. It enables the multi-space reuse of backend experts and allows real-time monitoring of fault resolution by management. The management is also able to gain a real-time knowledge of problem-solving status and achieve remote command. The platform is complemented by a built-in emergency management knowledge base, enhancing the standardization and compliance of emergency operations.

Customer Services

Solution Advantages

Clear and stable imaging with low network bandwidth requirements for AR glasses.

A mature and reliable software solution.

Custom development according to customer requirements.