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HomeSolutionsOverall Financial Technology SolutionsDigital FinancialSmart middleware
Smart middleware

Business Challenges

By building a new generation of all-media client service operation centers, transform the operation and management mode of traditional commercial banks with physical outlets as the main body, and construct...

Solution Overview

Building non-contact banks with multi-channel accessing clients and smart scenarios is a new trend for inclusive financial clients to operate. Smart Client Service, Smart Outbound Call, Video Bank, App Smart Assistant, Precision Marketing are the main scenarios of non-contact smart banks. In the past chimney system construction plan, there are inherent drawbacks of channel isolation, discrete capacity and data fragmentation. Based on smart platform, zero code builds smart business scenario, while supporting the unified implementation of smart multi-scenario throughout the bank in the future, avoiding smart scenario “chimney”, smart process and algorithm “island”, client smart interaction data “fragmentation”, which is an innovative plan for science and technology to endow new finance.

Customer Services

Solution Advantages

Data bus for “Data as Application”: Provide a variety of communication agreements, and bank backstage business system (core system, credit card system...

Commercial process canvas for “Visualization”: Canvas technology that provides development-free, configurable smart services, smart outbound calls, precision marketing processes...

Smart assistance: Perceive client intentions in real time and recommend smart reply recommendations for manual seats representatives, associated knowledge points, smart compliance...

Smart rules engine: Implement the fragmentation of business process and business decision-making, more than 6000 bank business handling rules and constraints built into the engine...

“Smart” multi-round conversation engine: There is no need to hard-code in the voice platform, all-media front end, visualization based on the “multi-round dialogue intelligent engine”...

“Fusion of Internet-based e-commerce” for all-media collaboration: Detachable plug-in all-media bus enables all-channel access and supports return clients, chain stores, and transmission...

If you have any projects or collaborations you would like to discuss with us, or if you want to know how we can assist you, we look forward to your reply.
Address：9th Floor, Block B, Innovation Building, No. 11 Anxiang North Road, Chaoyang District, Beijing, China.
WeChat：sinodata002657

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